For medium to small businesses and non-profits it can be expensive to hire someone to manage their Salesforce org and handle admin tasks. Without having someone do the admin tasks, the organization may not be getting all they could out of the platform. We provide clients with the right level of admin support so that they can use their Salesforce platform efficiently.
When a client purchases an annual service contract, the work done across all 12 months would need to average the monthly cap.